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FAQ

Products

Who sources the products featured in Vices boxes?

We have a team of curators who are passionate about the products and services that make up the good life. We are constantly on the lookout for the unique items that are worthy of your time and enjoyment.

Can I recommend or pitch products for Vices to feature?

Absolutely. We would love to hear from you. We have found great products that came as suggestions from our members. We have also found that many of our members make some pretty incredible things and they at times find their way into the box as well.

Shipping & Returns

When will my order ship?

Orders ship via FedEx around the second week of the month and are typically delivered within three to seven business days, depending on your shipping address. In the event of extreme weather, your product may be held until it is safe to ship.

How does shipping work?

Products are shipped via FedEx and often require that an adult 21 years of age or older sign for the product upon receipt. If no adult is available to sign for the product, the product will not be delivered and the carrier will leave a door tag notifying you that a delivery was attempted. After three attempts, the package will be returned. Therefore, we strongly suggest that you have the products delivered to a business address. Please note that delivery to P.O. boxes is not possible.

Should I ship to my home or work address?

The office is the best way to go. This ensures that there is always someone to accept your package on your behalf. As boxes that include alcohol require an adult signature, this makes getting your box on time easier.

What if I need to change my address mid-shipment?

Unfortunately with the adult signature requirement, we are usually unable to changes the location the package is being shipped once it hits the mail stream. With that said, reach out to us if you are concerned about delivery and we will do our best to make sure your delivery makes it to the proper address. A good alternative is to contact FedEx with your tracking number and request that the package be routed to a nearby FedEx location.

To where can you ship products?

The Vices service is available in most states.

Can I track my order?

Yes. When your product is shipped, we will send you a confirmation email with the tracking information. If your delivery is going to a home address, we suggest that you use this information to arrange a timely delivery.

What if my tracking number doesn’t work?

Tracking information may take up to 72 hours to go live on a common courier’s system from the time you receive your shipment notification email. If your tracking number has not become live after that time, please email us and we will be happy to investigate.

How much is shipping?

Shipping is estimated based on the distance traveled and will be quoted at checkout.

Can I return my order?

We do not accept returns. However, we are committed to member satisfaction, so if you experience a problem with your order, please let us know. If you find any errors with the product(s) you receive, or receive damaged goods, please email us. If we can make it right, we will.

What if my product is damaged?

We are committed to your satisfaction and will do everything possible to make sure your expectations are exceeded with Vices. In the rare event that a product arrives damaged, contact us at support@vices.com and we’ll make it right.

Payment

What forms of payment do you accept?

We accept Visa, MasterCard, Discover and American Express.

Can I place an order by phone?

At this time, we’re only taking orders online.

Is it safe to use my credit card online?

Yes. We do everything in our power to make sure that your information is secure.

Where is the card security code located on my credit card?

On Visa, MasterCard and Discover cards, the three digit number is located on the signature panel on the back of the card. For American Express cards, the four digit number is located on the front of the card above the credit card number.

When will I be charged for my order?

You will be charged for your order at the time of purchase, and afterwards on the 25th of every month.

Will I be charged sales tax?

Sales tax charges vary depending on the product being purchased and the shipping address you provide.

Products

We have a team of curators who are passionate about the products and services that make up the good life. We are constantly on the lookout for the unique items that are worthy of your time and enjoyment.

Absolutely. We would love to hear from you. We have found great products that came as suggestions from our members. We have also found that many of our members make some pretty incredible things and they at times find their way into the box as well.

Shipping & Returns

Orders ship via FedEx around the second week of the month and are typically delivered within three to seven business days, depending on your shipping address. In the event of extreme weather, your product may be held until it is safe to ship.

Products are shipped via FedEx and often require that an adult 21 years of age or older sign for the product upon receipt. If no adult is available to sign for the product, the product will not be delivered and the carrier will leave a door tag notifying you that a delivery was attempted. After three attempts, the package will be returned. Therefore, we strongly suggest that you have the products delivered to a business address. Please note that delivery to P.O. boxes is not possible.

The office is the best way to go. This ensures that there is always someone to accept your package on your behalf. As boxes that include alcohol require an adult signature, this makes getting your box on time easier.

Unfortunately with the adult signature requirement, we are usually unable to changes the location the package is being shipped once it hits the mail stream. With that said, reach out to us if you are concerned about delivery and we will do our best to make sure your delivery makes it to the proper address. A good alternative is to contact FedEx with your tracking number and request that the package be routed to a nearby FedEx location.

The Vices service is available in most states.

Yes. When your product is shipped, we will send you a confirmation email with the tracking information. If your delivery is going to a home address, we suggest that you use this information to arrange a timely delivery.

Tracking information may take up to 72 hours to go live on a common courier’s system from the time you receive your shipment notification email. If your tracking number has not become live after that time, please email us and we will be happy to investigate.

Shipping is estimated based on the distance traveled and will be quoted at checkout.

We do not accept returns. However, we are committed to member satisfaction, so if you experience a problem with your order, please let us know. If you find any errors with the product(s) you receive, or receive damaged goods, please email us. If we can make it right, we will.

We are committed to your satisfaction and will do everything possible to make sure your expectations are exceeded with Vices. In the rare event that a product arrives damaged, contact us at support@vices.com and we’ll make it right.

Payment

We accept Visa, MasterCard, Discover and American Express.

At this time, we’re only taking orders online.

Yes. We do everything in our power to make sure that your information is secure.

On Visa, MasterCard and Discover cards, the three digit number is located on the signature panel on the back of the card. For American Express cards, the four digit number is located on the front of the card above the credit card number.

You will be charged for your order at the time of purchase, and afterwards on the 25th of every month.

Sales tax charges vary depending on the product being purchased and the shipping address you provide.